Returns & Refunds

Last updated: September 29, 2026 · Crown Cartel / Chad James Kerns, Arizona

Our hats are print-on-demand (custom printed after you order). That means we can’t take returns for change-of-mind or sizing preference the way a stocked retail store might — but we stand behind quality and accuracy.

What we cover

• Defects or damage — printing flaws, manufacturing defects, or items damaged in transit.
• Wrong item — you received a different design, color, or style than what you ordered.

Contact us within 14 days of delivery with your order number and clear photos. We’ll arrange a reprint or refund (your choice when both are practical).

What we don’t cover

• Change of mind, dislike of the print/fit after seeing it in person, or ordering the wrong size/color by mistake — unless the item arrived damaged or incorrect.
• Normal wear after use, or damage from washing/handling outside normal care.

How to start a claim

Email crowncartel602@gmail.com or call (602) 500-0246 with:

• Order number / email used at checkout
• Description of the issue
• Photos of the hat and packaging if relevant

We’ll reply as soon as we can and make it right when the issue is on us or our fulfillment partner.

Refunds

Approved refunds go back to the original payment method via Stripe. Timing depends on your bank or card issuer (often a few business days after we process it).